Physiotherapists are primary contact practitioners, that is you do not need a referral from a doctor before you can see a physiotherapist.

Often your doctor will provide you with a letter to give to the physiotherapist to update them on your condition and general health.  Please bring any letters or x-rays with you to your appointment. 

We have an excellent relationship with the local doctors and will liaise with your doctor if necessary.

Physiotherapy can be claimed through private health insurance extras.   The rebate you receive is relevant to the level of cover provided by each particular fund.

In some circumstances physiotherapy can be covered through Medicare.  This service is provided by the Government Enhanced Primary Care (EPC) Programme. 

To check if you are eligible for this programme contact your general practitioner.

At Pakenham Lakeside Physiotherapy we are able to claim for your accounts through Workcover and TAC directly.  You will need to provide us with all the information at your initial visit so that we can arrange this for you.

Information needed for Workcover is as follows: 

• Employers Name, Address & contact details. 
• The name of the person responsible for handling Workcover at the business. 
• The date of injury. 
• Name, address & contact details of the insurer (if known).

Information needed for TAC is as follows: 

• Date of Accident
• Where you an in-patient in hospital?  Yes/No
• If No, have you reached your out of pocket medical excess liability yet?
• Medical Excess is $564.00 further information about the claiming process and medical excess can be found here.

Veterans Affairs gold card recipients are covered in full for physiotherapy expenses.  You will need to bring your gold card and a referral from your general practitioner (D904) to utilise the DVA scheme.

Medicare has a programme called Enhanced Primary Care (EPC) which enables patients with a chronic condition to access Physiotherapy under Medicare for a maximum of 5 treatments per year.  To find out if you qualify check with your doctor.   Bring along your Medicare card and EPC referral from your doctor to your appointments.